Returns and Exchanges Items purchased from theihako.com may be returned for a full refund within 7 days of order delivery or store credit only within 30 days of order delivery provided they are in their original condition and packaging. Store credits are valid for one year from date of issue. Refunds are credited to the original form of payment. Please note: All shipping fees are non-refundable unless product is determined to be defective or damaged. All sales are final on sale items. To return merchandise, contact firstname.lastname@example.org to receive return mailing address. Customers are responsible for all additional shipping costs for returns and exchanges. ihako does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to ihako.